Client Success Manager

Job Summary

Owning and growing strategic relationships with clients, the full-time remote Client Success Manager will focus on onboarding, driving adoption, and identifying expansion opportunities while ensuring client satisfaction and long-term retention.

Key responsibilities

• Manage customer relationships post-sale, emphasizing renewals and expansion opportunities
• Serve as the voice of the client to Product by capturing feedback and advocating for enhancements
• Develop high-touch engagement strategies and maintain visibility into account health and renewal likelihood

Required qualifications

• Direct experience as a CSM or Account Manager in real estate firms or related sectors
• Deep technical proficiency in software configurations and implementation workflows
• Proven experience in a Customer Success or Account Management role within a SaaS environment
• Strong relationship management skills focused on customer outcomes and retention
• Experience managing accounts of varying sizes, from SMB to Enterprise