Client Success Manager

Job Summary

Managing a high-volume portfolio of clients, the full-time Client Success Manager will drive customer retention, product adoption, and engagement strategies for aesthetic practices while working remotely.

Key responsibilities

• Deliver proactive guidance to customers, enhancing adoption, retention, and satisfaction
• Execute scalable customer engagement strategies using automation and digital communication throughout the customer lifecycle
• Utilize AI tools to create personalized communications and identify customer health trends to prevent churn

Required qualifications

• 2+ years of experience in Client Success Management or Account Management with a high-volume book of business
• Experience with customer success platforms such as ChurnZero and CRM systems like Salesforce
• Hands-on experience using automation and AI tools to enhance customer engagement
• Strong analytical skills to interpret customer data and prioritize engagement efforts
• Process-oriented mindset with a focus on building scalable customer success programs