Client Success Manager

Job Summary

To strengthen key client relationships across ownership groups, the full-time remote Client Success Manager will manage strategic account engagements, drive client health scoring, and mitigate issues while collaborating cross-functionally to enhance customer experience.

Key responsibilities

• Engage with community and ownership-group leadership to align accounts with success plans
• Score customer health and maintain CRM data integrity to identify risks and growth opportunities
• Lead strategic business reviews and report on account health and satisfaction levels

Required qualifications

• 4+ years of experience in customer success or account management, preferably in B2B SaaS
• Familiarity with multifamily operations and the proptech landscape
• Experience with CRM software, ideally Salesforce
• Proven track record of meeting retention and account-health benchmarks
• Strong organizational skills to manage multiple clients and priorities simultaneously