Client Success Manager

Job Summary

Managing client relationships remotely, the full-time Client Success Manager will serve as the primary contact for active accounts, lead performance calls, and identify growth opportunities while ensuring alignment on campaign strategies and budget management.

Key responsibilities

• Serve as the primary client contact, leading performance calls and building trusted relationships
• Manage campaign performance, interpret data trends, and partner with internal teams for optimization
• Own budget pacing conversations, contribute to forecasting, and ensure client health reporting

Required qualifications

• 3-6+ years in client success, account management, or performance marketing roles
• Experience managing digital advertising campaigns, particularly in audio or programmatic media
• Proven track record of owning client relationships tied to revenue retention and growth
• Strong ability to interpret performance data and provide actionable recommendations
• Exceptional communication skills with experience in leading client-facing performance reviews