Client Success Manager

Job Summary

Acting as the primary point of contact for Self-Serve clients, the full-time Client Success Manager will provide support for the StackAdapt platform, ensuring successful programmatic campaign delivery while collaborating with internal teams to enhance product offerings, all within a remote work environment for candidates in the PST or MST time zones.

Key responsibilities:

• Support clients by addressing questions and resolving application issues related to the StackAdapt platform
• Collaborate with Sales and internal teams to provide data insights and inform product improvements
• Develop and review support documentation while seeking opportunities to enhance operational processes

Required qualifications:

• Advanced knowledge/experience in Digital Advertising, with certifications in Digital IAB and Google Analytics preferred
• 2+ years of client-facing experience, preferably with internal service desks
• 2+ years of experience in technical business analysis, data analysis, or related support functions
• Familiarity with APIs, web app integration services, and CMS systems such as WordPress or Shopify
• Proven ability to identify root causes of technical issues and manage multiple priorities effectively