Client Success Manager

Job Summary

To support a growing Public Sector Customer Success team, the full-time Client Success Manager will manage a portfolio of labor funds, unions, and multi-employer health plans, serving as the primary point of contact and trusted advisor for customer stakeholders in a remote capacity.

Key responsibilities

• Manage a portfolio of labor funds, unions, and multi-employer health plans
• Lead business reviews focused on engagement, outcomes, ROI, and long-term value
• Identify retention risks, growth opportunities, and strategies to strengthen partnerships

Required qualifications

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role
• Experience presenting outcomes, ROI, and strategic recommendations to leadership audiences
• Strong relationship-building and communication skills
• Ability to manage multiple priorities while navigating complex customer environments
• Demonstrates a proactive use of AI tools to improve individual output and efficiency