Client Success Manager

Job Summary

Seeking a Client Success Manager, the full-time remote position will manage key customer relationships, lead customer support functions, and build operational processes, all while working closely with employer partners and end users.

Key responsibilities

• Manage onboarding and account management for key customer relationships
• Lead the customer support function, gathering feedback from users to improve services
• Develop and iterate on operational processes as the company scales

Required qualifications

• 2+ years of experience in a client-facing role, demonstrating strong execution skills
• Ability to work independently and manage competing priorities in a fast-paced environment
• Analytical and structured thinker with a focus on process improvement
• Strong interpersonal skills and clear communication abilities
• Flexible and fast learner, comfortable building new processes from scratch