Client Success Manager

Job Summary

To support client relationships and drive account growth, the full-time Client Success Manager will manage client accounts remotely, ensuring effective communication, onboarding, and ongoing support while identifying opportunities for upselling and cross-selling services.

Key Responsibilities

• Serve as the primary point of contact for assigned client accounts, ensuring timely communication and effective resolution of client needs
• Build and maintain strong, long-term relationships with key client contacts and stakeholders
• Manage the full client lifecycle, including onboarding, training, and ongoing account support while identifying opportunities for account growth

Required Qualifications

• 3+ years of proven experience in customer success, account management, or a similar client-facing role
• Background in background checks, investigations, compliance, or SaaS strongly preferred
• Demonstrated experience managing client accounts and supporting customer retention
• Proven ability to identify upsell and account expansion opportunities
• Experience working with sales and operations teams to support account growth and client satisfaction