Client Success Manager

Job Summary

Leading a team of Account Managers, the full-time Manager, Client Success will ensure client satisfaction and contract renewals for top-tier Pharmaceutical and Agency clients while working remotely.

Key responsibilities:

• Drive effective implementation of customer engagements and serve as the main point of escalation for client concerns
• Guide the professional growth of Account Managers and assist in developing Quarterly Business Reviews for top accounts
• Collaborate with cross-functional teams to create training materials and provide insights for program optimization

Required qualifications:

• 3+ years of experience as a team lead within customer success
• 8+ years of experience in Pharmaceutical client and account management
• Proficiency in CRM software like Salesforce and project management tools like JIRA or TaskRay
• Ability to apply analytics and data to enhance value propositions
• Strong relationship management skills and a proven ability to thrive in a fast-paced environment