Client Success Manager

Job Summary

To enhance client satisfaction and service standards, the full-time remote Client Success & Experience Manager will lead and mentor a team, manage high-touch relationships with complex accounts, and optimize client experience processes.

Key responsibilities

• Actively coach and mentor junior team members on client satisfaction strategies while leading by example
• Serve as the senior point of contact for complex client accounts, ensuring premium service delivery
• Audit and refine client experience workflows, transitioning from reactive support to proactive engagement

Required qualifications

• Proven track record in a senior support role managing enterprise accounts or high-net-worth clients
• Experience transitioning from an individual contributor to a leadership or mentorship role
• Bachelor's degree
• Proficiency in Google Workspace, Slack, and Zoom; experience with CRM/project management platforms preferred
• Experience in educational consulting or premium service industries is a strong plus