Client Success Manager

Job Summary

Managing a portfolio of utility and energy efficiency program clients, the full-time remote Client Success Manager will ensure client satisfaction, retention, and expansion by developing strong relationships, coordinating program implementation, and identifying new business opportunities.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing relationships through regular meetings and engagements
• Develop a deep understanding of each client's demand side management portfolio and strategic priorities to ensure positive client experiences
• Identify expansion opportunities within existing accounts and lead internal meetings to ensure alignment and address challenges

Required Qualifications

• Experience in demand side management and utility client management
• Strong sales experience with the ability to identify and qualify new opportunities
• Prior experience in project management, product management, or data integration is advantageous
• Proficiency in Atlassian and Salesforce products is a plus
• Project management certifications (e.g., PMP, Six Sigma, PMI-ACP, CSM) are a plus