Client Success Manager

Job Summary

To support a dedicated team, the full-time remote Client Success Manager will manage client relationships, ensuring effective onboarding and product adoption while addressing client needs and driving engagement with LEAP software.

Key responsibilities

• Develop and maintain a deep knowledge of LEAP Software, including legal content and partner software
• Measure and report on client onboarding and product adoption KPIs while implementing strategies to enhance usage
• Act as the voice of clients by identifying trends and gaps based on feedback and ensuring clear communication of LEAP's value

Required qualifications

• 2+ years of experience in a client-facing role within a technology company or legal background
• Exceptional organizational skills and self-discipline
• Ability to leverage cross-functional resources for timely issue resolution
• Thorough understanding of law firm culture and expectations
• LEAP certification or a strong aptitude for quick learning