Client Success Manager

Job Summary

To support a nationwide network of healthcare clients, the full-time Client Success Manager will onboard, train, and manage existing SaaS platform clients while ensuring they derive measurable value from the services offered, all in a fully remote environment.

Key Responsibilities:

• Lead client onboarding meetings and ensure proper account configuration in the SaaS platform
• Serve as the primary point of contact for client support requests and conduct regular business reviews
• Anticipate client needs, manage escalations, and advocate for client priorities internally

Required Qualifications:

• Bachelor's degree or equivalent experience
• Minimum two years in client success, account management, or customer support roles involving SaaS applications
• Strong project management, analytical, and organizational skills
• Exceptional interpersonal and customer service skills
• Proficiency in Microsoft Office (Excel, PowerPoint)