Client Success Manager

Job Summary

Managing a portfolio of Mid-Market and Enterprise clients, the full-time Client Success Manager II will serve as a trusted advisor, facilitating collaboration with internal teams and client executives to drive satisfaction, retention, and business outcomes in a remote environment.

Key responsibilities:

• Establish and manage a structured cadence of governance, operational reviews, and communications to ensure delivery excellence
• Lead cross-functional initiatives that align with client priorities and identify growth opportunities within existing accounts
• Plan and facilitate regular business reviews with clients and internal experts to track progress and optimize strategic alignment

Required qualifications:

• Bachelor's degree in business administration/management or healthcare administration/management, or equivalent experience
• 8 years of experience in account management, sales, services, or a related field
• 6 years of experience in Healthcare Information Technology (HIT) and healthcare settings
• Proven success managing large multi-million-dollar clients' enterprise software systems
• Strong command of the NextGen portfolio of solutions or comparable vendor experience