Client Success Manager

Job Summary

Focusing on client retention and growth, the remote Client Success Manager will serve as the primary contact for clients, guiding them through onboarding, service optimization, and ongoing support to foster long-lasting partnerships.

Key Responsibilities

• Serve as the main point of contact for clients, tracking objectives and conducting regular Executive Business Reviews (EBRs)
• Lead new clients through the onboarding process and provide expertise on service delivery and solutions
• Manage the renewal process, address at-risk profiles, and identify opportunities for revenue expansion

Required Qualifications

• 3+ years of experience in client success or account management, preferably in MSPs, cybersecurity, or IT sectors
• Proven ability to convert detractors into advocates and drive positive client outcomes
• Proactive mindset with the ability to remain calm under pressure and work collaboratively
• High integrity and resourcefulness in addressing client needs
• Strong attention to detail in managing client relationships and objectives