Client Success Manager

Job Summary

Managing a portfolio of client accounts, the full-time Client Success Implementation Manager will act as the main point of contact for clients, ensuring they achieve maximum value from the platform while collaborating with internal teams to drive retention and account expansion.

Key responsibilities

• Provide technical support, troubleshooting, and platform usage guidance to clients
• Manage client requests, including incident resolution, platform configuration, and data exports
• Deliver onboarding, training, and ongoing support to enhance client experience with the ticketing platform

Required qualifications

• Experience in customer support, preferably in a SaaS environment
• Fluency in French, English, and Spanish (written and spoken)
• Valid driver's license for occasional on-site support
• Knowledge of the ticketing industry is a significant advantage
• Technical troubleshooting skills with a hands-on approach