Client Success Manager

Job Summary

Managing the post-sales lifecycle for key clients, the full-time remote Client Success Manager will ensure client adoption, retention, and growth by providing strategic guidance and partnership while collaborating with cross-functional teams.

Key responsibilities

• Oversee the entire client journey, from implementation to renewal, ensuring seamless transitions and knowledge transfer
• Deliver quarterly business reviews with Account Executives to align on client priorities and product usage insights
• Act as the client's voice to various internal teams, fostering strong relationships to enhance client success and satisfaction

Required qualifications

• 8+ years of experience in a client-facing role or 5+ years with an MBA, focusing on strategic client segments
• Proven track record of collaborating with cross-functional teams and interacting with senior-level leadership
• Strong understanding of data metrics and the ability to adapt to new demands with a sense of urgency
• Minimum of a Bachelor's Degree or equivalent experience
• Excellent organizational and time management skills