Client Success Manager

Job Summary

To support a growing healthcare practice, the full-time remote Client Success Manager will manage client experience strategies, support cross-functional teams, and analyze client feedback to drive improvements in revenue cycle management across various care settings.

Key responsibilities

• Lead client experience strategies and initiatives across departments
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
• Develop and maintain strong relationships with clients and stakeholders while ensuring compliance with healthcare policies

Required qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field
• Proven experience in customer service, client relations, project management, or client experience roles
• Extensive experience in Revenue Cycle Management (RCM) within Emergency Rooms, Ambulatory Surgery Centers, and Hospitals
• Demonstrated success in managing teams or projects focused on client experience
• Experience in the healthcare industry, specifically with the Federal No Surprises Act