Client Success Manager

Job Summary

Driving account retention and growth, the full-time Client Success Manager will manage a portfolio of mid-tier supplemental education accounts remotely, focusing on strategic account planning, cross-sell and upsell opportunities, and maintaining strong client relationships.

Key responsibilities

• Implement processes for effective relationship management and identify cross-sell and upsell opportunities within the account portfolio
• Act as the primary contact for stakeholders, ensuring seamless communication and collaboration to drive mutual growth
• Develop tailored engagement plans for account retention and revenue growth, while managing the renewal cycle of assigned accounts

Required qualifications

• Bachelor's Degree in Business or related field, or Associate's Degree with four years of experience
• 4+ years of experience in customer experience, account management, or program management with a large portfolio of accounts
• Experience in process management and customer relationship management
• Strong skills in strategic analysis and cross-functional collaboration
• Excellent presentation skills