Client Success Manager

Job Summary

Detail-driven and relationship-focused, the full-time Client Success Manager will manage a portfolio of approximately ten founders, ensuring client satisfaction, presenting performance reviews, and resolving any operational issues, all while working remotely in the Eastern Time Zone.

Key responsibilities

• Own and nurture relationships with clients, serving as their primary point of contact
• Conduct regular performance reviews and provide accurate analytics to clients
• Identify and resolve operational bottlenecks to ensure timely content delivery and client success

Required qualifications

• 3+ years of experience in client-facing roles such as account management, client success, or agency work
• Proficiency in using spreadsheets and communication tools like Slack
• Ability to adapt quickly to new tools and technologies, including AI applications
• Strong writing skills, with a focus on clear and personable communication
• Experience in a fast-paced startup environment is preferred