Client Success Manager

Job Summary

Owning the operational engine of a client portfolio, the full-time Client Success & Implementation Manager will manage implementations, deliver training, and triage support for a growing number of behavioral health organizations in a remote setting.

Key responsibilities

• Manage a book of 6-8 client accounts, ensuring regular communication and tracking adoption and renewals
• Oversee implementation logistics for new clients, including scheduling, workflow mapping, and training delivery
• Triage client-reported issues, documenting and prioritizing them for engineering while following escalations to closure

Required qualifications

• 4+ years of experience in healthcare implementation, customer success, EHR support, or clinical operations
• Hands-on experience with a major EHR platform and a strong understanding of clinical workflows in behavioral health
• Working knowledge of HIPAA regulations
• Experience in training and supporting non-technical end users effectively
• Exceptional written communication skills for clear and thorough support responses