Client Success Manager

Job Summary

Leading national engagement efforts, the full-time Client Success Manager will drive provider awareness and adoption of NMDP services in hematology/oncology practices, focusing on increasing patient access to allogeneic hematopoietic cell transplantation while working remotely.

Key responsibilities

• Serve as the primary contact for hem/onc practices, building long-term relationships and facilitating service integration
• Utilize data to drive proactive engagement strategies, enhancing provider activation and service utilization across a national portfolio
• Maintain accurate documentation and present actionable insights to internal stakeholders for continuous improvement

Required qualifications

• Bachelor's degree with at least 6 years of experience in a healthcare-focused customer success or relationship management role
• Deep understanding of healthcare systems, preferably in oncology or cellular therapy settings
• Proven experience managing high-volume accounts and building strategic partnerships
• Proficiency in CRM tools like Salesforce and data visualization platforms
• Strong analytical skills with the ability to translate data into actionable strategies