Client Success Manager

Job Summary

To support a growing portfolio of utility and energy efficiency program clients, the full-time Client Success Manager will serve as the primary point of contact, ensuring client satisfaction, retention, and expansion while managing relationships and program implementations remotely.

Key Responsibilities

• Serve as the primary point of contact for assigned utility clients, managing relationships through regular virtual meetings and in-person engagements
• Develop a deep understanding of each client's demand side management portfolio and regulatory context to effectively align program delivery with client expectations
• Identify expansion opportunities within existing accounts and act as a sales lead on proposals and strategic initiatives

Required Qualifications

• Minimum of 4 years of client management experience in the energy efficiency or utility sector
• Strong sales experience with the ability to identify and qualify new business opportunities
• Exceptional organizational skills with a focus on meticulous record-keeping and project management
• Proficiency in Atlassian and Salesforce products is a plus
• Prior experience in project management, product management, or data integration is advantageous