Client Success Manager

Job Summary

Owning client relationships and driving product adoption, the full-time remote Client Success Manager will leverage their Learning & Development expertise to help clients maximize their LMS investment while ensuring measurable business outcomes.

Key responsibilities

• Develop trusted, strategic relationships with clients to promote long-term retention and loyalty
• Manage the client lifecycle from post onboarding through adoption, expansion, advocacy, and renewal
• Consult on and measure learning program effectiveness, tying outcomes back to business goals and product ROI

Required qualifications

• 4-6 years of experience in B2B SaaS, preferably within LMS, HR Tech, EdTech, or learning solutions
• Background as a Learning & Development practitioner with experience in designing and evaluating training programs
• Demonstrated ability to link learning initiatives to measurable outcomes such as customer engagement and program ROI
• Strong client-facing skills, including communication and relationship-building
• Working understanding of SaaS, APIs, and core web technologies