Client Success Manager

Job Summary

Managing operational activities for client services teams, the full-time Client Success Manager will serve as the primary point of contact for clients and account teams, ensuring a consistent customer experience while working remotely in the Central and Eastern time zones.

Key responsibilities

• Act as the bridge between clients and operations, overseeing client satisfaction and retention metrics
• Conduct formal quarterly business reviews, presenting performance data and strategic recommendations
• Manage all formal client communications related to service levels, program updates, and escalations

Required qualifications

• Bachelor's Degree preferred with 3-5 years of relevant experience, or a combination of experience and education
• Experience in staffing, training, and performance management is preferred
• Strong leadership skills to motivate team effectiveness and quality
• In-depth knowledge of Microsoft Office products
• Extensive organizational skills with a strong inquisitive mindset