Client Success Manager

Job Summary

Driving client satisfaction and operational excellence, the full-time Client Success Manager will manage client engagements in the Finance Industry, ensuring successful service delivery, contract performance, and account growth in a hybrid work environment.

Key Responsibilities

• Own day-to-day delivery activities across assigned accounts, focusing on client satisfaction and contract performance
• Partner with project management and account teams to ensure successful execution of projects while meeting quality and budget expectations
• Support account growth through opportunity identification, pipeline development, and proactive solutioning to meet client needs

Required Qualifications

• Proven experience in client success or account management within the Finance Industry
• Demonstrated ability to develop trusted client relationships and support revenue growth
• Strong understanding of financial management concepts, including revenue forecasting and contract management
• Experience managing complex client engagements with a track record of delivering quality outcomes
• Bachelor's degree or equivalent combination of education and relevant experience