Client Success Manager

Job Summary

Driving client satisfaction and operational excellence, the full-time Client Success Manager will oversee account growth and engagement within the Banking Industry, serving as the primary liaison between clients and delivery teams in a hybrid work environment.

Key Responsibilities

• Own day-to-day Consulting & Engineering Services delivery activities, ensuring client satisfaction and contract performance
• Partner with internal teams to execute project and managed service engagements while meeting quality, budget, and timeline expectations
• Support account growth through opportunity identification, contract renewals, and proactive solutioning to meet evolving client needs

Required Qualifications

• Proven experience in client success or account management within the Banking Industry
• Demonstrated ability to develop and maintain trusted client relationships while supporting revenue growth and client satisfaction
• Experience managing service delivery and complex client engagements with a track record of quality outcomes
• Strong understanding of financial management concepts, including revenue forecasting and operational governance
• Bachelor's degree or equivalent combination of education and relevant experience