Client Success Manager

Job Summary

Managing a portfolio of named enterprise accounts, the full-time Client Success Manager will focus on client retention, value realization, and collaborative partnerships while working remotely.

Key responsibilities

• Manage the client lifecycle to prioritize retention and reduce churn across enterprise accounts
• Ensure clients understand and achieve their success metrics, documenting measurable outcomes to demonstrate ROI
• Act as a business success expert, guiding clients on marketing best practices and optimizing consumer-generated content

Required qualifications

• Bachelor's degree and a minimum of 3 years of experience in account management, sales, or client services with Fortune 1000 clients
• Proven track record in driving account retention, health, and revenue growth
• Outstanding relationship-building skills with experience managing executive champion relationships
• Ability to manage multiple enterprise accounts and complex workstreams effectively
• Preferred experience in marketing program management