Client Success Manager
Job Summary
Owning the member relationship post-onboarding, the full-time remote Client Success Manager will guide members through their security posture, translate technical risks into understandable terms, and ensure that clients feel supported in their digital protection journey.
Key responsibilities
- Manage ongoing relationships with members after onboarding
- Guide members in understanding and improving their security posture
- Translate technical risks into plain language for clients
Required qualifications
- Experience in client relationship management or customer success
- Understanding of cybersecurity concepts and risks
- Ability to communicate complex information clearly
- Proven track record of providing exceptional client support
- Willingness to work in a remote environment
Complete Job Description
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