Client Success Manager
Job Summary
Owning the success of a portfolio of enterprise customers, the full-time remote Client Success Manager will build executive partnerships, drive measurable business outcomes, and lead onboarding and adoption strategies using AI-powered platforms.
Key responsibilities
- Manage the success, retention, renewal, and growth of enterprise customers with complex organizational structures
- Develop and execute strategic Success Plans aligned to customer objectives and long-term business goals
- Lead executive Quarterly Business Reviews to connect product adoption with measurable business impact
Required qualifications
- 6+ years of experience in Client Success, Strategic Account Management, or Enterprise Account Management in a SaaS environment
- Proven ability to manage complex enterprise customers and influence C-level decision makers
- Experience using Customer Success platforms and CRM systems like Gainsight or Salesforce
- Strong analytical skills with the ability to translate data into executive-level recommendations
- AI fluency with experience in using AI-enabled platforms for customer health analysis and strategic planning
Complete Job Description
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