Client Success Manager
Job Summary
To support continued growth, the full-time remote Client Success Manager will build strategic client relationships, drive platform adoption, and ensure measurable business value for a portfolio of high-value clients while collaborating with various teams to enhance customer health and retention.
Key responsibilities
- Partner with the Onboarding team to ensure successful implementation and accelerate time-to-value for clients
- Monitor customer health signals and proactively mitigate risks to enhance retention and account growth
- Lead Quarterly Business Reviews (QBRs) and collaborate with the Account Management team on strategic outcomes and long-term value realization
Required qualifications
- 3+ years of client success experience in B2B SaaS managing customer portfolios and driving retention and renewals
- Experience managing complex, multi-stakeholder customer relationships
- Highly organized and data-driven, with experience using customer health metrics and CRM systems
Complete Job Description
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