Client Success Manager

Job Summary

To support client engagement and satisfaction, the full-time remote Client Success Manager will serve as the primary point of contact for clients, driving retention and growth through strategic relationship management, contract oversight, and performance monitoring.

Key responsibilities:

• Develop client relationships to understand goals and drive satisfaction and retention through regular engagement and performance reviews
• Manage client contracts, ensuring compliance with financial requirements and coordinating billing and invoicing
• Deliver regular reporting on client performance and KPIs, translating data into actionable insights for improved outcomes

Required qualifications:

• Bachelor's degree in business, marketing, communications, education, or a related field, or equivalent professional experience
• 5+ years of experience in client success, account management, or a similar client-facing role
• Proven ability to build executive-level relationships and manage complex client portfolios
• Strong project management and organizational skills with the ability to prioritize multiple initiatives
• Experience interpreting business metrics and translating data into actionable recommendations