Client Success Manager
Job Summary
Owning a portfolio of hospitality and wellness accounts, the full-time Client Success Manager will build trust-based relationships, drive technology utilization, and manage partner renewals while collaborating cross-functionally in a hybrid role based in New York City or a remote position in Los Angeles.
Key responsibilities
- Manage partner accounts from go-live through renewal, ensuring high engagement and satisfaction
- Drive session volume through programming support, staff enablement, and ongoing coaching
- Conduct quarterly business reviews, presenting performance data and growth plans to partner stakeholders
Required qualifications
- 3-5 years of client success or account management experience in a B2B context, preferably in hardware, SaaS, or hospitality tech
- Proven track record of managing accounts with measurable retention and growth outcomes
- Experience with hospitality or wellness brands is highly valued
- Strong data-driven approach and comfort using metrics to guide partner conversations
- Genuine interest in health, wellness, recovery, and physical AI technology
Complete Job Description
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