Client Success Manager
Job Summary
Building deep, trust-based relationships with hospitality and wellness partners, the full-time Client Success Manager will drive technology utilization, manage a portfolio of accounts, and lead business reviews, while working hybrid in New York City or remotely in Los Angeles.
Key responsibilities
- Own a portfolio of hospitality and wellness accounts, serving as the primary contact from go-live through renewal
- Drive session volume and utilization at partner locations through programming support and ongoing coaching
- Lead quarterly business reviews with partner stakeholders, presenting performance data and actionable growth plans
Required qualifications
- 3-5 years of client success, account management, or partnership experience in a B2B context, preferably in hardware, SaaS, or hospitality tech
- Proven track record managing accounts with measurable retention and growth outcomes
- Experience working with hospitality or wellness brands is highly valued
- Strong communicator capable of building trust with operational contacts and executive stakeholders
- Data-driven approach to account health, comfortable using dashboards and metrics
Complete Job Description
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