Client Success Manager
Job Summary
Owning the success and growth of a portfolio of high-value mid-market customers, the full-time Client Success Manager will build trusted relationships, lead strategic business reviews, and leverage AI-driven insights to enhance customer outcomes in a remote environment.
Key responsibilities
- Manage retention, adoption, and growth across dedicated mid-market accounts
- Create and implement outcome-driven Success Plans, defining priorities and measures of success
- Collaborate with cross-functional teams to address complex customer challenges and deliver impactful solutions
Required qualifications
- 2+ years of experience in Client Success, Customer Success, or Account Management within SaaS
- Proven track record of driving customer adoption, retention, and measurable outcomes
- Strong analytical skills with the ability to derive insights from customer and product data
- Experience with Customer Success and CRM platforms such as Gainsight or Salesforce
- Practical knowledge of AI applications in customer engagement and analysis
Complete Job Description
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