Client Success Manager
Job Summary
Owning a portfolio of hospitality and wellness accounts, the full-time Client Success Manager will build trust-based relationships, drive technology utilization, and ensure partner retention while collaborating cross-functionally in a hybrid work environment based in New York City or remotely in Los Angeles.
Key responsibilities
- Manage client accounts from go-live through renewal, focusing on performance and growth
- Drive session volume and utilization through programming support and coaching for partner staff
- Conduct quarterly business reviews, presenting insights and growth plans to partner stakeholders
Required qualifications
- 3-5 years of client success or account management experience in a B2B context, preferably in hardware, SaaS, or hospitality tech
- Proven track record of managing accounts with measurable retention and growth outcomes
- Experience with hospitality or wellness brands is highly valued
- Data-driven approach to account health, comfortable using metrics to guide partner discussions
- Ability to travel to partner sites 1-2 times per quarter
Complete Job Description
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