Client Success Manager
Job Summary
To support a growing presence in the wellness and hospitality sectors, the full-time Client Success Manager will build trust-based relationships with partners, drive technology utilization, and manage account renewals while working remotely or in a hybrid capacity from New York City.
Key responsibilities
- Own a portfolio of hospitality and wellness accounts, serving as the primary contact from go-live through renewal
- Drive session volume and utilization through programming support, staff enablement, and ongoing coaching
- Lead quarterly business reviews with partners, presenting performance data and actionable growth plans
Required qualifications
- 3-5 years of client success or account management experience in a B2B context, preferably in hardware, SaaS, or hospitality tech
- Proven track record of managing accounts with measurable retention and growth outcomes
- Experience working with hospitality or wellness brands is highly valued
- Data-driven approach to account health, comfortable using dashboards and metrics
- Ability to travel to partner sites 1-2 times per quarter
Complete Job Description
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