Client Success Manager
Job Summary
To drive partner retention and revenue expansion, the full-time Client Success Manager will build trust-based relationships with hospitality and wellness partners, manage a portfolio of accounts, and ensure the effective utilization of Aescape's technology, working hybrid in New York City or remotely in Los Angeles.
Key responsibilities
- Own a portfolio of hospitality and wellness accounts, serving as the primary contact from go-live through renewal
- Drive session volume and utilization at partner locations through support, enablement, and coaching
- Lead quarterly business reviews, presenting performance data and actionable growth plans to partner stakeholders
Required qualifications
- 3-5 years of client success, account management, or partnership experience in a B2B context, preferably in hardware, SaaS, or hospitality tech
- Proven track record of managing accounts with measurable retention and growth outcomes
- Experience with hospitality or wellness brands is highly valued
- Data-driven approach to account health and comfortable using metrics for partner conversations
- Genuine interest in health, wellness, recovery, and the future of physical AI
Complete Job Description
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