Client Success Manager

Job Summary

Supporting a portfolio of health plan clients, the full-time remote Client Success Manager will manage relationships, drive account retention, and ensure program success while collaborating with internal teams to address client needs.

Key responsibilities

• Build and maintain strong relationships with client stakeholders, ensuring high satisfaction and proactive issue resolution
• Execute account management standards and processes, tracking deliverables and managing operational needs effectively
• Lead client-specific program improvements and marketing campaigns to enhance member engagement and retention

Required qualifications

• 2-5+ years of experience in account management, client services, or healthcare consulting
• Strong organizational skills with experience managing multiple accounts simultaneously
• Data-driven mindset with experience analyzing clinical outcomes and campaign performance
• Proficiency with CRM platforms, such as Salesforce
• Excellent communication and interpersonal skills to build trust across client organizations