Client Success Manager II

Job Summary

Empowering clients to achieve their business goals, the full-time Client Success Manager II will build strong relationships, drive adoption of Intelerad's technology, and ensure measurable success throughout the client lifecycle.

Key responsibilities

• Deliver exceptional service by educating stakeholders, achieving retention goals, and identifying expansion opportunities
• Develop and execute comprehensive Client Account Plans based on an understanding of clients' healthcare IT needs and Intelerad's offerings
• Monitor client utilization of products, conduct Strategic Business Reviews, and coordinate cross-functionally to resolve issues while ensuring compliance with SLAs

Required qualifications

• 5+ years of experience in client success or account management, or 2+ years in the healthcare IT domain
• Bachelor's degree in business, healthcare, information technology, or a related field, or equivalent experience
• 2+ years of experience collaborating with C-Level executives and managing mid-market client accounts
• Strong leadership, project management, and organizational skills
• Proven ability to communicate effectively to both technical and non-technical audiences