Client Success Manager - Intake

Job Summary

To support the referral and intake process, the full-time remote Client Success Manager - Intake will manage client relationships, oversee referral processing, and ensure timely communication while advocating for clients and addressing operational performance.

Key responsibilities

• Serve as the primary client-facing contact for assigned Intake accounts, managing expectations and communication
• Monitor and oversee the referral process, ensuring compliance with turnaround times and addressing any documentation gaps
• Analyze Intake performance metrics and identify trends to recommend process improvements and enhance client satisfaction

Required qualifications

• Bachelor's degree preferred or equivalent work experience
• 3-5 years of experience in Client Success, Healthcare Operations, or Revenue Cycle Management
• Strong understanding of healthcare reimbursement and revenue cycle processes
• Ability to identify operational and financial risks within referral and intake processes
• Proficiency in managing multiple priorities in a fast-paced environment