Client Success Manager, Legal
Job Summary
Driving adoption and solution optimization for legal clients, the full-time Client Success Manager, Legal will proactively guide clients in maximizing their investment in Intapp products while working remotely.
Key responsibilities
- Monitor client adoption data and engagement signals to identify opportunities for proactive outreach
- Execute structured outreach programs tied to usage milestones and renewal timing to enhance client retention
- Serve as a responsive advisor for client inquiries regarding product usage and best practices
Required qualifications
- 5+ years of experience in client success within professional services, preferably in the legal industry
- Experience using data to drive structured outreach initiatives
- Ability to quickly build product proficiency and adapt to new solutions
- Exposure to risk management and compliance in law or professional services
- Bachelor's degree required
Complete Job Description
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