Client Success Operations Associate

Job Summary

A company is looking for a Client Success Operations Associate to provide support for hospitality and e-commerce customers.

Key Responsibilities

• Respond to a high volume of customer inquiries with empathy and professionalism
• Troubleshoot technical issues and escalate complex problems to Engineering
• Maintain quality responses while solving approximately 25 tickets per day

Required Qualifications

• 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)
• Experience using Zendesk for customer support management
• Familiarity with Jira, DataDog, and browser developer tools
• Ability to self-prioritize in a high-volume support environment
• Background in hospitality or hotel technology is a plus