Client Success Operations Director

Job Summary

A company is looking for a Director of Client Success Operations.

Key Responsibilities

• Develop and maintain scalable processes and workflows for the Clinical Success team
• Define and track key Clinical Success metrics and create insightful dashboards and reports
• Collaborate with cross-functional teams to ensure alignment and consistency across the customer lifecycle

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field; clinical background is a plus
• 5 years of experience in operations, preferably within a SaaS or technology company
• Proven experience managing and optimizing CRM and Customer Success platforms
• Strong analytical skills with the ability to translate data into actionable insights
• Excellent project management and organizational skills