Client Success Operations Manager

Job Summary

A company is looking for a Client Success Operations Manager.

Key Responsibilities

• Integrate AI into the Client Success Manager (CSM) funnel and enhance productivity through automation
• Design scalable Client Success frameworks and processes to improve operational efficiency
• Analyze client health metrics and develop strategies to enhance retention and drive revenue growth

Required Qualifications

• 5+ years of experience in Client Success, Revenue Operations, or a related analytical role
• Proven ability to improve performance without formal authority
• Strong analytical skills with experience interpreting complex datasets
• Experience in building scalable processes in high-growth environments
• Proficiency in CRM platforms and data-driven decision-making