Client Success Representative

Job Summary

A company is looking for a Client Success Representative to enhance client relationships and drive business growth.

Key Responsibilities

• Initiate and maintain relationships with customers, managing contract renewals and identifying risks and opportunities
• Upsell additional services or products to existing customers and source new leads through various channels
• Manage administrative tasks related to subscription renewals and gather customer feedback on products and processes

Required Qualifications

• 2-4 years of experience in business development or renewals, preferably in supply chain or logistics
• Intermediate knowledge of Salesforce.com or similar CRM systems
• Proven experience in sales lead generation, ideally in technology or SaaS
• Self-starter with strong organizational skills and a high level of energy and enthusiasm
• BA/BS or equivalent degree