Client Success Representative

Job Summary

A company is looking for a License Manager Pro Client Success Representative.

Key Responsibilities

• Ensure timely delivery of cases and information requests while meeting Service Level Agreements (SLAs)
• Perform case research and analysis, and monitor Service Center tickets
• Communicate updates and notifications to clients while participating in account reviews and calls

Required Qualifications

• 3-5 years of experience in client relations, preferably in background screening
• High School Diploma or equivalent required; Secondary education preferred
• Self-motivated and proactive
• Proficiency in Microsoft Office is required; Salesforce experience is a plus
• Ability to work independently and collaboratively in a team environment