Client Success Representative

Job Summary

Focusing on maximizing account performance and client retention, the fully remote Client Success Representative I will manage client inquiries, track communication trends, and collaborate with leadership to enhance client experiences within Pacific or Central Time business hours.

Key responsibilities

• Answer and resolve client phone calls and emails efficiently while tracking communication trends
• Support assigned client accounts by monitoring performance and providing insights for improvement
• Collaborate with leadership to recommend process improvements that enhance team efficiency and client satisfaction

Required qualifications

• Associate's degree in Business Administration, Healthcare, or related field, or high school diploma with comparable work experience
• Experience in healthcare, healthcare billing, or a third-party environment
• Strong understanding of confidentiality requirements, HIPAA regulations, and insurance payment methods
• Proficiency in Microsoft Office programs, particularly Excel, with strong data entry skills
• Ability to adapt to changes in work environment and effectively collaborate across functional teams