Client Success Representative

Job Summary

Serving as the escalated point of contact for client inquiries, the full-time remote Client Success Representative will ensure superior service in background screening programs, manage case research, and facilitate client communication while collaborating with internal teams.

Key responsibilities

• Ensure timely delivery of cases and information requests, meeting Service Level Agreements (SLAs)
• Perform case research and analysis for clients, addressing inquiries and providing detailed action plans
• Participate in client meetings, producing detailed notes and action items while maintaining current client fact sheets

Required qualifications

• 3-5 years of client relations experience with a dedicated book of clients
• Background screening and/or pre-employment screening experience strongly preferred
• High School Diploma or equivalent required; secondary education degree strongly preferred
• Proficiency in Microsoft Office and Salesforce experience is a plus
• Self-motivated with strong analytical and problem-solving skills