Client Success Specialist

Job Summary

A company is looking for a Client Success Specialist II to enhance customer engagement and ensure client satisfaction.

Key Responsibilities

• Conduct product consultations and training sessions
• Build and nurture relationships with key decision-makers and address moderately complex product issues
• Identify upsell opportunities and lead retention efforts for at-risk customers

Required Qualifications

• Bachelor's degree or equivalent professional experience
• Minimum of 3 years of experience managing customer accounts
• At least 1 year of experience with SaaS products
• Proficiency in Microsoft Office Suite
• Experience delivering training and presentations